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Customer Service

Shipping & Delivery
All packages are shipped via USPS First Class, USPS Priority Mail or one of various UPS shipping methods. Please allow 24-36 hours for tracking information to display on carriers' website. Packages that are undeliverable as addressed, missing information or is unable to be delivered, will incurr and additional shipping charge. Packages shipped internationally may not be shipped with a traceable number, but customers will be provided a confirmation number that will confirm delivery of the package. For any questions regarding shipping, handling or transit times, please use the contact form to contact Customer Service.  
Privacy & Security
This privacy policy sets out how TechLink Solutions uses and protects any information that you give TechLink Solutions when you use this website. TechLink Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TechLink Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Please visity TechLink Solutions Privacy Policy
Returns & Replacements
Returns will be accepted as long as the item is returned within 30 days from the receipt of the order. Return requests received after 30 days will not be approved. All cell phones, devices, tablets must be returned with all accessories, including but not limited to chargers, manuals, cables, sim cards. Items that show signs of use will be charged a 15% restocking fee. Pre-paid devices that were activated will not be eligible for return. Please use the contact form to inquire about returns. 
Ordering
Orders can be placed online or through phone. All orders placed before 10AM PST will ship on the same business day. For example, orders placed after 10AM on Fridays will be shipped no later than the end of day on the following Monday. 
Payment, Pricing & Promotions
All major credit cards are accepted. Customers wishing to purchase using a check or money order can do so by calling Customer Service. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If your order cannot be processed, an email notice will be sent to advise. We currently do not offer price matching.